Shipping Policy
ORDER PROCESSING: Please allow 1-5 Business days to process your order. Expect an email within 1-5 Business days to let you know your order is on the way!
STORE PICKUP – 2000 E Kentucky Ave, Ruston, La, 71270 Orders can be picked up daily, from 11am-10pm. Store Pickup only applies to call-in orders, which can be made at (318) 224-7205. A valid photo ID is required for pickup.
Shipping Policy: FLAT RATE SHIPPING Orders are generally shipped within 3-5 Business days using UPS.
DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Est. delivery time 3-5 Business Days
Weight range
0 lb – 1 lbRate $18.99
1 lb – 3 lbRate $24.99
3 lb – 6 lbRate $29.99
6 lb – 14 lbRate $54.99
14+ lbRate $59.99
A Flat rate shipping fee of $18.99 applies to small orders such as the Karl Samplers and accessories. All options include 3-5 business day priority shipping and 21+ age verification upon delivery.
Free Shipping for orders over $99
We do not ship outside of the United States at this time. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Legends 32 Cigar Lounge is not responsible for these charges if they are applied and are your responsibility as the customer.
Legends32cigars.com does not sell products to anyone under the age of 21.
Legends32cigars.com does not ship products to Utah or Hawaii.
REFUNDS,, RETURNS AND EXCHANGES We accept returns up to 48 hrs after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at SmokeEm@legends32cigars.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at SmokeEm@legends32cigars.com, or by phone at (318) 224-7205.
Effective Date: 1st day of December, 2024
RETURNS
We have a 48 hr return policy, which means you have 48 hrs after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at SmokeEm@legends32cigars.com. Please note that returns will need to be sent to the following address:
2000 E Kentucky Ave, RUSTON, LA, 71270, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at SmokeEm@legends32cigars.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like cigars that have been smoked. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at SmokeEm@legends32cigars.com, or by phone at (318) 224-7205.
Effective Date: 1st day of December, 2024